RETURN & REFUND POLICY

We ensure that your purchase is of the best quality, though if you are not happy with our product, we will be happy to accept a return, exchange, or refund within 15 days of your purchase.

Email us at contact@moehair.com or connect us at +1(800)-508-1966/+1(657)-216-3075 with proof of purchase, contact details, and product concerns. We do expect the following:

• The product is unused and in its original condition with all packaging and tags.
• Proof of purchase, such as a receipt or order confirmation, is mandatory; we cannot provide a refund or exchange if there is no proof.
• Do attach photographs in case of any product quality issues.

Refunds

You can request a refund and are entitled to get a full refund in the following scenarios:

• Defective product delivered with leakage issues
• Wrong product shipped from our side
• Received product is past the expiration date
• On receiving an empty product bottle

In all cases, you will be responsible for any return shipping fees.

Exchange

You can make an exchange request within 15 days of your purchase. To process the exchange, we expect the following:

• Clear photos showing you have received an unsatisfactory, defective, or wrong product
• Products should be unused and repackaged well for exchange shipping
• You will have to bear the shipping cost for the exchange product

You will receive a full refund on the approved products minus the shipping costs. Please email us at contact@moehair.com to request a return or exchange. Once we receive your email, our team will contact you for further action.

Please note that all refunds will be reverted to your original payment mode.